Broken Firewire Ports on 24" iMac
Well this weekened had me troubleshooting our brand new 24" iMac because the Firewire 400 port would not boot a FW drive that previously worked. Not only that but it seems like the drive itself has a crashed partition.
I did every trick in the book to reset those firewire ports to no avail. Zap PRAM, NVRAM, reset PMU, unplug the machine for 8 hours and come back to it and still... dead.
A call to Apple Care took us through some procedures but in the end, got us a case number and an appointment to see an Apple Genius at the Apple Store. The genius deemed it dead and has ordered us a new logic board. Luckily we were able to take the iMac monster home with us until the parts come in since it still worked fine... just no firewire.
If you have a problem with your Mac thats still under warranty, I advise you to read up first, then call Apple Support and at least allow a support specialist to walk you through things and get you a case number. If they cannot resolve your issue, have them book you an appointment to see a Genius or a repair center. This saves you the trouble of doing it and assures the Genius has the info you gave to the support specialist and all the troubleshooting that was done.
Thanks Apple Care and Genius! It was pretty smooth sailing.
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